I so upset and unhappy with work that Empire Today did putting in my hardwood floors (Incomplete Job) l need to be compensated this has long been this kind of an inconvenience to me and my relatives and my time. Had l known this operate wasn’t gonna be done in two days l by no means would’ve agreed to work with Empire Today and fork out the quantity l compensated l would’ve made use of Lowes and or Residence Depot. I are going to be putting a complaint on Yelp since l get in touch with customer service created criticism on nine/one/2018 just after employee called me was told l would get simply call from a manager with in 24 several hours no reply so far
I haven't any self-confidence within the installers that were in this article so I want a total new crew and not simply do I anticipate but I desire a credit history for time, aggravation as well as incompetence demonstrated by the employees So far a result of the aggravation and time squandered. My husband is effective nights and now has to stay up once again for this day of put in that should have been finished.
The day now is 07/27/27 – Considering the fact that we began – We have now had the majority of the carpet replaced two times, plus the vinyl replaced 3 times. We've operate out persistence with this corporation – their service department acknowledges that We've got experienced a lot of troubles – none of which had been ours, plus they received’t reply to use anymore. They nonetheless haven’t concluded The work. Now the carpet during the master bedroom is buckling up all around the space – as well as the learn rest room vinyl even now needs to be replaced.
We apologize for The shortage of comply with up you’ve been given, and we’ll be on the lookout into your worries at once.
The bathtubs are packed with issues, We have now moved furniture and anything we have making sure that they could install our carpet TODAY. We acquired a get in touch with at 8:30 AM this morning that they were from inventory on our carpet and would not have the capacity to arrive for an additional week. TOTALLY UNACCEPTABLE. Tend not to use this corporation.
November ten, 2018 at 1:22 pm Now we have applied Empire to carpet rooms in my residence in past decades; our learn Bed room currently being the most recent a person (6/seven/eighteen). We acquired a quotation for two other rooms At the moment having a want to do them within a 12 months from stated date. We even picked the carpet we needed to have mounted in the living room. The agent at enough time advised us our estimate was fantastic for your year. I not long ago known as the phone number within the consultant gross sales business to state we desire to move forward on among the list of rooms. Though I left 3 distinctive messages, I didn't receive a return get in touch with. On my last connect with I acquired “voice box entire”. I can only suppose the consultant no more operates for the company. I then known as the major number (possibility three) two times and was remaining on keep by equally customer Associates for 10 minutes in advance of I hung up.
I handle customers on a regular basis, and this isn't a positive customer practical experience. I'd want to know if there was an epic failure in servicing the customer and that is The key reason why for my conversation today.
April 19, 2018 at five:26 pm If I could give your organization minus ratings I certainly would. On Friday April 13, 2018, installers arrived to our property to put in our vinyl flooring. They confirmed up at 11am and did not start out till eleven:30am on a occupation which was speculated to acquire all day long. They squeezed us between a occupation they'd in the morning and a job they were undertaking that evening. They ended up needing to leave at 7pm With all the assure that they'd be again the following day to finish The work. Saturday arrived and not one person confirmed up. I had to contact the lead installer, Hector, who advised me they didn’t work on Saturday’s and he was with spouse and children and would not be coming. I immediately known as customer service to complain. In searching over our partly done floor we noticed that rather than one/4″ plywood underlayment they had set down three/16″ strand board. Affordable stuff. You will find many bubbles in our flooring and it absolutely was mounted cracked by a one/two″ . They took a service report and stated that somebody would Get in touch with me with 24 business hrs. I needed to get in touch with back again a how much does empire carpet cost number of times talking to many men and women prior to I received a return contact from the customer service manager, Donna Martin, inside the Sacramento Office.
I don't like men and women and organizations that refuse to confess They simply can be Erroneous and In this instance ARE Completely wrong.
I approach on writing a letter to the CEO, Keith Weinberger. I've handled customer complaints for one among the largest financial institutions in New Jersey.
m. – twelve:00am if this isn’t all right he can return on 9/5/2018. I’m upset Together with the Salesperson Danny Gomez for the reason that he lied about when workers would start out and finish the job. I sense this firm breached the agreement by not with the ability to comprehensive do the job after they stated they might. When l contacted the Salesperson Danny Gomez he was unwilling to give me managers names and phone number so l could generate a criticism. I have made an effort to phone customer service and was explained to the corporate would Speak to me in 24 hours staying I have not heard nearly anything l tried to succeed in out to your Salesperson but l recognize he lied and can say anything to get a sale which can be unhappy. If l don’t have a reaction from the manager to test to receive this fixed l will get a lawyer to dispute this contract for get the job done that was completed!
The truth is I mentioned this company to men and women in line at Meijer’s they usually realized about empire and wouldn't make use of them for very little. They have got experienced family and friends who had expert equivalent issues with empire. I see that the corporate responds to those immediately, Yeah Proper, this is truly a corporation who don’t care about customer gratification or service.
On the 18th I didn't hear from anybody by nine:30am so I named and left a msg for Ashley. An hour glided by and No contact back so I known as once again and spoke to Jaret who mentioned “I wasn't to the timetable today. Perfectly which was Not great and I commenced simply call people at Empire and did a Chat with John who known as the Kent office he stated they were being seeking to Find a corporation to come back.
Opened a service request and wasn’t referred to as again so termed Empire today and was informed it was closed by the installer and had to open a whole new a single. So still waiting to hear from anyone (really need an put in manager to contact me). Assistance!!! Contacting the finance not to pay right up until one hundred% glad….